Last updated: 10 October 2026
Welcome to Feasto. These terms are an agreement between you and Feasto ("we", "us") for using the Feasto customer app and website. By creating an account or placing an order you accept these terms and our Privacy Policy. If you do not accept them, please do not use Feasto.
1. What Feasto does
Feasto is an online marketplace in Hyderabad. We connect you with restaurants that prepare your food and with independent delivery partners who bring it to you. The restaurant is responsible for the food, its quality, its ingredients and its packing. The delivery partner is responsible for carrying it to you safely. We are responsible for running the app, taking your payment, and helping you when something goes wrong.
2. Your account
- You must be at least 18 years old and able to enter into a contract under Indian law.
- Give us correct details and keep them up to date. You sign in with a one-time password sent to your phone, or with your email or Google account.
- Keep your account to yourself. You are responsible for what happens under it. Tell us straight away if you think someone else is using it.
3. Prices and what you pay
- The price of each dish is shown in the app before you order. Prices in the app are set by Feasto. They can be different from the price in the restaurant or on other apps, because they include Feasto's own charge for running the service.
- Your order summary shows every amount before you pay: the food, the delivery fee, taxes, any payment-processing fee, and any discount. The total you see at checkout is the total you pay. If there is any other charge, it is listed in that summary before you pay, and nothing is added afterwards.
- Taxes are added as the law requires. Delivery fees depend on the distance and the delivery option you choose.
- Offers, cashback and promo codes have their own conditions, shown with the offer. One offer cannot always be combined with another. We may stop an offer at any time, but never for an order you have already placed.
4. Paying
- You can pay by UPI, card, net banking, your Feasto wallet, or cash on delivery where it is offered. Online payments are handled by our payment partner. We never see or store your full card number.
- Your order is confirmed only after payment succeeds, or when you choose cash on delivery. If money is taken but the order is not confirmed, it is returned to you automatically.
- Money in your Feasto wallet can be used for orders on Feasto. Refunds go back to the way you paid, or to your wallet, as shown when the refund is made.
5. Delivery
- Delivery times shown are estimates. Traffic, weather and the restaurant's workload can change them.
- Please give a correct address and a phone number that works. The delivery partner may call you. If we cannot reach you or the address is wrong, the order may be returned and no refund is due.
- The delivery partner takes a photo at the door as proof of delivery. It is kept for a short time and used only to check delivery problems.
6. Cancellations and refunds
- You can cancel for free until the restaurant accepts your order. After that the food is being prepared, so cancelling may not be possible, or a charge may apply.
- If the restaurant rejects your order, or no restaurant or delivery partner is available, we cancel it and refund you in full.
- If an item is missing, wrong, spilled or not fit to eat, tell us in the app within a few hours of delivery with a photo. After checking, we refund the affected items or the whole order.
- We refund promptly. Refunds to your wallet are immediate. Refunds to a bank or card can take several working days, depending on your bank.
7. Food safety and allergies
Restaurants must hold the licences the law requires and follow food-safety rules. If you have an allergy, tell the restaurant before ordering and check the food when it arrives. We cannot promise that any dish is free from allergens.
8. Using Feasto properly
- Do not misuse offers, create fake accounts, claim refunds that are not due, or harass restaurant staff or delivery partners.
- Do not copy or interfere with the app or try to get into things that are not yours.
- Reviews must be honest and respectful.
We look at how an account is used, for example repeated cancellations or refund claims. If an account is being abused we may limit cash on delivery, remove offers, or suspend the account. We will tell you why and let you respond.
9. Help and complaints
You can reach us from Help & support in the app. You can chat with our automated assistant at any time and ask to speak to a person. It is not a replacement for our team, and it never takes decisions about refunds on its own. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Grievance Officer, Feasto. Email: hello@feastoapp.com. Phone: 9000706395. Address: Hyderabad, Telangana, India.
10. Our responsibility
We do our best to keep the app available and accurate, but we cannot promise it will never be interrupted. We are not responsible for food prepared by restaurants beyond what the law requires, or for events outside our control. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be limited by agreement.
11. Ending your account
You can delete your account from the app at any time. We may suspend or close an account that breaks these terms, after telling you why wherever we can.
12. Changes and the law
We may update these terms. We will tell you in the app before important changes take effect. If you keep using Feasto afterwards you accept the new terms. These terms are governed by the laws of India, and the courts at Hyderabad, Telangana can hear disputes, without affecting any right you have to go to a consumer forum where you live.