Last updated: 10 October 2026
This policy explains what information Feasto collects from restaurants and their staff when they use the Feasto restaurant app, why, who sees it, and your choices. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. What we collect
- About you: your name, phone number, email address and profile photo.
- About your restaurant: its name, address and location, photos, menu, opening hours and prices.
- Business papers: your FSSAI licence and number, GST certificate and number, menu copy, and proof of your bank account.
- Payment details: bank account or UPI details for your payouts, your wallet balance, payout requests and statements.
- Orders: the orders you receive, how they were handled, ratings and reviews, and your support messages with our team or our automated assistant.
- Device information: device type, app version and a notification token, so we can alert you to new orders.
- A reliability score that only our team sees, based on how reliably your restaurant completes orders and your ratings.
2. Why we use it
- To check that you can sell food, approve your restaurant and keep your papers up to date.
- To show your menu to customers, take and pass on orders, and pay you.
- To prevent fraud, resolve complaints, keep tax and accounting records, and meet legal duties.
- To improve the app and our service.
3. Who sees it
- Customers see your restaurant's name, photos, menu, location, rating and opening hours.
- Delivery partners see your restaurant's name, address and phone number when they collect an order.
- Our service providers see what they need to do their job for us: payment and payout processing, cloud hosting, notifications, maps, and the company that runs our automated assistant.
- Banks, tax and other authorities when the law requires it.
Your bank details and business papers are visible only to authorised Feasto staff. We do not sell your information.
4. Our automated assistant
Our help chat may be answered by an AI assistant. Your messages and relevant order details are sent to the company that runs it so it can reply. Please do not share passwords or full bank details in the chat. You can ask for a person at any time.
5. How long we keep it
We keep your information while your restaurant is with us. After you leave, we keep what the law requires us to keep, for example payment and tax records, for as long as it requires, and remove or anonymise the rest.
6. Your choices and rights
- See and correct your restaurant details and menu in the app, or ask us to correct your papers.
- Ask for a copy of your information, or ask us to erase what we are not required to keep.
- Withdraw your consent at any time. Some features, such as payouts, may then stop.
- Nominate someone to act for you as the law allows, and complain to us or to the Data Protection Board of India.
7. Security and storage
Our servers are in India. We protect your data with access controls and encryption in transit. Keep your login private and tell us if you think someone else is using it.
8. Changes and contact
If we change this policy in an important way we will tell you in the app. Questions and requests: Feasto Partner Support, hello@feastoapp.com, 9000706395, Hyderabad, Telangana, India.