Last updated: 10 October 2026
This policy explains what personal information Feasto collects from delivery partners who use the Feasto driver app, why, who sees it, and your choices. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. What we collect
- About you: your name, phone number, email address and profile photo.
- Identity and vehicle papers: photos of your identity documents, driving licence, vehicle registration and insurance, and the details on them.
- Payment details: bank account or UPI details, your wallet, earnings, cash you hold, withdrawal requests and statements.
- Your location: while you are online or on a delivery, your phone's location, so we can offer you nearby orders and show customers where their order is.
- Deliveries: the offers you receive and answer, the orders you carry, times, routes, ratings and complaints.
- Delivery proof: the photo you take at the customer's door.
- Support: messages with our team or our automated assistant.
- Device information: device type, app version and a notification token for new offers.
- A reliability score that only our team sees, based on offers accepted, deliveries completed, cancellations and ratings.
2. Why we use it
- To check who you are and that you may deliver, and to approve your account.
- To offer you orders, guide you, and show customers and restaurants where an order is.
- To pay you, track cash you collect, and keep tax and accounting records.
- To keep deliveries safe, investigate complaints and accidents, prevent fraud, and meet legal duties.
- To improve the app, including how we match orders to partners.
3. Who sees it
- Customers see your first name, photo, vehicle and your live position while you deliver their order.
- Restaurants see your name and photo when you come to collect an order.
- Our service providers see what they need to work for us: cloud hosting, maps and navigation, notifications, payments, and the company that runs our automated assistant.
- Authorities when the law requires, including in an investigation of an accident or crime.
Your identity papers, bank details and reliability score are visible only to authorised Feasto staff. We do not sell your information.
4. Our automated assistant
Our help chat may be answered by an AI assistant. Your messages and relevant delivery details are sent to the company that runs it so it can reply. Please do not share passwords or full bank details in the chat. You can ask for a person at any time.
5. Location
We collect your location only while the app is in use as a working driver app and you are online. Going offline stops location collection. We keep trip locations for a limited time to handle complaints, safety and payment questions.
6. How long we keep it
We keep your papers and account while you deliver with us. Delivery proof photos are kept for a short time, normally 24 hours, unless a complaint needs them. After you leave we keep what the law requires, for example payment and tax records, and remove or anonymise the rest.
7. Your choices and rights
- See and correct your details and upload new papers in the app.
- Ask for a copy of your information, or ask us to erase what we are not required to keep.
- Withdraw your consent at any time. Some features, such as taking orders, will then stop.
- Nominate someone to act for you as the law allows, and complain to us or to the Data Protection Board of India.
8. Security and storage
Our servers are in India. We protect your data with access controls and encryption in transit. Keep your login private and tell us if you think someone else is using it.
9. Changes and contact
If we change this policy in an important way we will tell you in the app. Questions and requests: Feasto Driver Support, hello@feastoapp.com, 9000706395, Hyderabad, Telangana, India.