Privacy Policy

Last updated: 15 September 2026 · Applies to the Feasto Customer, Feasto Restaurant, and Feasto Driver apps

1. Information we collect

1.1 Account and profile information

When you create a Feasto account (as a customer, restaurant partner, or driver), we collect your name, email address, phone number, and — depending on the app — a profile photo, delivery address(es), restaurant details (name, cuisine, menu, business documents), or driver details (vehicle information, government ID and document verification photos, bank/payout details).

1.2 Order and transaction information

We collect details about the orders you place, accept, prepare, or deliver — items ordered, order value, delivery address, special instructions, order status and timestamps, ratings and reviews, and payment method selected (cash on delivery, card, UPI, or wallet).

1.3 Payment information

Card, UPI, and wallet payments are processed by third-party, PCI-compliant payment gateways. Feasto does not store your full card number or banking credentials on our own servers — payment processors handle and store that information under their own security and privacy practices.

1.4 Location data

With your permission, we collect precise (GPS) location data to show nearby restaurants, calculate delivery distance and time, match orders to nearby available drivers, and let customers track their delivery in real time. See Section 4 for details specific to each app.

1.5 Photos and media

Drivers may be asked to take a delivery-confirmation photo at drop-off, which is stored for a limited period (24 hours) for order verification purposes. Restaurants may upload menu item photos, and users may upload a profile picture.

1.6 Communications

Messages sent through in-app chat between customers, restaurants, and drivers are stored to support order coordination and customer support. We may also send you order updates via push notification, SMS, or WhatsApp.

1.7 Device and usage information

We automatically collect device identifiers, push-notification tokens, app version, operating system, IP address, and general usage/crash data to operate and improve the Services and to deliver push notifications.

2. How we use your information

• To create and manage your account and verify your identity
• To process, fulfil, and track orders between customers, restaurants, and drivers
• To match orders with the nearest available driver, and calculate delivery charges and estimated delivery time
• To process payments and payouts, including restaurant and driver earnings
• To send order updates, receipts, and service notifications (push, SMS, WhatsApp, or email)
• To provide in-app customer support and resolve disputes
• To detect, investigate, and prevent fraud, abuse, and policy violations
• To operate loyalty, referral, cashback, and driver-incentive programs
• To improve, secure, and troubleshoot the Services, including through crash and performance diagnostics

3. How we share information

Because Feasto connects three parties around a single order, some information is necessarily visible to the other parties involved in that order:

We also share information with:

• Service providers who help us run the platform — cloud hosting and database (Google Firebase), push notifications (Firebase Cloud Messaging), maps and geocoding, and payment processing gateways.
• External delivery partners (third-party hyperlocal courier services) when an order is dispatched to an external rider instead of an in-house Feasto driver — only the order and delivery-address information needed to complete that delivery is shared.
• Messaging providers (such as WhatsApp Business Platform) when we send you order notifications over WhatsApp, if you have opted in.
• Legal and safety purposes — if required by law, legal process, or to protect the rights, property, or safety of Feasto, our users, or the public.
• Business transfers — if Feasto is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

4. Location data by app

Feasto Customer

Foreground location is used to show restaurants near you, set your delivery address, and track your order in real time. You can deny or revoke location access in your device settings, though some features (like auto-detecting your address) will not work without it.

Feasto Restaurant

Location is used to confirm the restaurant's serviceable delivery radius and pickup point for drivers.

Feasto Driver

The Driver app uses location — including, while a delivery is in progress, in the background — to match you with nearby orders, calculate routes, and share your live location with the customer and restaurant for that order. Background location is only active during active deliveries and can be managed from your device's app permission settings.

5. Data retention

We retain account and order information for as long as your account is active and as needed to comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Delivery-confirmation photos are automatically deleted after 24 hours. You may request deletion of your account at any time — see Section 7.

6. Data security

We use industry-standard technical and organizational measures — including encrypted connections, access controls, and secure cloud infrastructure — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices and rights

• Access and update: You can view and edit most of your profile information directly within the app.
• Delete your account: You may request deletion of your account and associated personal data by contacting us at the email below. Some information may be retained where required by law (e.g. transaction records for tax purposes).
• Notifications: You can manage push notification and marketing communication preferences from your device or app settings.
• Location and camera permissions: You can grant or revoke these at any time from your device's app permission settings.

8. Children's privacy

The Services are not directed at children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or by posting an updated version here with a new "Last updated" date.

10. Contact us